If you are already familiar with how your Timeline works you can just [TimelineLink content=”Click Here” target=”_self”] to go right to the page.
Please read this entire page carefully to insure you get the help you need as fast as possible.
This is your Progress Timeline where you get one on one coaching from us. Timeline is a private dedicated support desk for Launch Pad members only. Regardless of the challenge you may be experiencing, rest assured that your question is very important to us. Moreover, helping you find the solution and the assistance you need is just as important. Timeline messages are answered within 24 to 48 hours. We work from 9:00AM to 5:00PM Est. Monday thru Friday and we follow the US National Holiday schedule. (We are not open on September 11th.) You can also call our office between these hours at 866-205-3389
We Follow The U.S. National Holiday Schedule & We are closed for business on the following days:
Washington’s Birthday (3rd Monday in Feb)
Valentine’s Day (February 14)
Presidents Day (Feb 17th)
Memorial Day (Last Monday in May)
Labor Day (1st Monday in Sept)
September 11th (9-11)
Omar’s Birthday (Sept 26th)
Melinda’s Birthday (Oct 1st)
Veterans Day (Nov 11)
Thanksgiving Day (4th Thursday in Nov)
Christmas Break (Dec 23 – Jan 3rd)
[TimelineLink content=”CLICK HERE TO VISIT YOUR TIMELINE NOW” target=”_self”]
IMPORTANT COACHING DETAILS
Register For The Monthly Q & A Sessions
You should attend the monthly Q & A sessions with Melinda Martin & our team. These group sessions are held via webinar. You can ask anything you want during the call and Melinda will be happy to answer your questions. The call doesn’t end until all questions have been addressed.
CLICK HERE TO REGISTER FOR THIS MONTH’S CALL
[TimelineLink content=”Step By Step Help In Your Timeline” target=”_self”] Use your timeline for questions and help with the modules. In order to discuss your checklists please contact Melinda by posting a comment inside of the “Timeline” page. Melinda is monitoring your “timeline” daily and will answer your questions at her earliest convenience. You can also call the office for help at 866-205-3389
Join Our Facebook Group Remember to use the peer group for help and brainstorming. We want you to be part of our community. We are all very active on Facebook. We want to be there for you and make ourselves as available to you as possible. Meet other members and share ideas with one another. Together we can succeed a lot faster.
When should I create a Timeline ticket?
The Timeline is to help you with any issues that you may be having with the LaunchPad course. This includes technical issues as well as questions about the training itself. For example, if you are watching a training video and you have a question about how the instructions apply to your particular project or maybe if you’re having a technical issue where something you’ve seen in the video isn’t working the same on your website. Any challange that you are trying to overcome while following the Launch Pad course can be addressed in your timeline.
When can I expect a response?
During normal business we typically respond to your message within a matter of hours depending on the time recieved. Response times during weekends and holidays may vary but generally speaking you should hear back within 24 hours.
Your questions are never ignored but some questions take more time to answer than others. Some tickets are beyond the scope of expertise of the general help desk staff and may require the involvement of a specialist or programmer. If this is the case, we will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.
It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and will create confusion while delaying the response.
ALWAYS LOG BACK IN TO THE TIMELINE TO SEE THE RESPONSE. Don’t just think that you’ll recieve an email about it because that notification may get blocked by your email client or end up in your spam folder. If you its been more than a day or 2 and you still can’t see our response, you can email Support@HigherLevelStrategies.com or just call our office at 866-205-3389 so that one of us can look into it for you.
Finally, when creating a timeline ticket, please be as concise as possible and keep it under 250 characters. BE SPECIFIC, tell us the specific page/video/file you’re inquiring about. Give a clear and complete description of your problem, with links to pages you are talkiing about and/or screenshots that display issues and error messages. Feel free to include a screen video that demonstrates the problem you are haviong.
The more we know the better and faster we can help. We look forward to helping you with your problem.
Video won’t play / load
The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible, this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up press the pause button and allow the file to load completely before playing again. Patience is a virtue.
Can I talk to you directly?
You can contact Omar & Melinda’s office at 866-205-3389 we always listen to the messages and get back with you ASAP. In order to discuss your coaching please contact Melinda by posting a comment inside of the “Timeline” page. Melinda is monitoring your “timeline” daily and will answer your questions at her earliest convenience.